Frequently Asked Questions

The purchase terms and policies REPRESENTED Herein ARE FOR INDIVIDual CONSUMER SALES ONLY.

Operational terms and conditions are customized to the specific needs of our business clients and partners.

Authentication, Production and delivery

Shipping Time Estimates

Destination Service Ships from Transit time
United States Fedex Ground Champlain, NY 2 – 6 business days
USPS Priority Mail Champlain, NY 1 – 3 business days
USPS First Class Mail Champlain, NY 1 – 3 business days
Canada Canada Post Mail Montreal, CA 2 – 7 business days. No Tracking.
Canada Post Xpresspost Montreal, CA 1 – 2 business days
Canada Post Expedited Parcel Montreal, CA 1 – 7 business days
International DHL Express Worldwide Montreal, CA 1 – 6 business days
International Untracked Montreal, CA 10 – 30 business days
International Tracked Montreal, CA 10 – 30 business days


 International shipments will have a declared value for customs purposes. The declared value is the drop ship value or amount paid by you.


For the following countries, DHL is currently the only option available:


Angola, Bahrain, Botswana, Comoros, Cyprus, Democratic Republic of the Congo, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Oman, Qatar, Saudi Arabia, Seychelles, South Africa, Swaziland, Syria, Tanzania, Turkey, United Arab Emirates, Yemen, Zambia, Zimbabwe

what do I do?

Consumer credit Cards and Identity Protection

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