The purchase terms and policies REPRESENTED Herein ARE FOR INDIVIDual CONSUMER SALES ONLY.
Authentication, Production and delivery
Be Sensitive Studio takes the reprinting of James Woody’s paintings very serious and maintains an online portfolio of his work at Artwork Archives. You can also learn more by visiting our About Us page.
We use sublimation, a process in which ink is set into synthetic fabric using very high heats. When heated, the ink instantly because a gas that in turn is trapped in the fabric fibers. The transferred ink cannot be rubbed off and is evenly distributed within the fabric. You can actually feel the color on the fabric surface and it has amazing stability and washability.
Yes, wholesale pricing is available to business clients and partners for all our products, as represented on this website. Custom made designs and eCommerce services are also available to select brands and specialty retailers. Click here for more information.
Generally, a single custom made sample product is estimated between 5-7 days. This service is only available to business clients and partners. Delivery is predicated on the delivery address and carrier used. Click here to learn more.
Shipping Time Estimates
| Destination | Service | Ships from | Transit time |
| United States | Fedex Ground | Champlain, NY | 2 – 6 business days |
| USPS Priority Mail | Champlain, NY | 1 – 3 business days | |
| USPS First Class Mail | Champlain, NY | 1 – 3 business days | |
| Canada | Canada Post Mail | Montreal, CA | 2 – 7 business days. No Tracking. |
| Canada Post Xpresspost | Montreal, CA | 1 – 2 business days | |
| Canada Post Expedited Parcel | Montreal, CA | 1 – 7 business days | |
| International | DHL Express Worldwide | Montreal, CA | 1 – 6 business days |
| International Untracked | Montreal, CA | 10 – 30 business days | |
| International Tracked | Montreal, CA | 10 – 30 business days |
International shipments will have a declared value for customs purposes. The declared value is the drop ship value or amount paid by you.
For the following countries, DHL is currently the only option available:
Angola, Bahrain, Botswana, Comoros, Cyprus, Democratic Republic of the Congo, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, Oman, Qatar, Saudi Arabia, Seychelles, South Africa, Swaziland, Syria, Tanzania, Turkey, United Arab Emirates, Yemen, Zambia, Zimbabwe
what do I do?
our manufacturing partners aim to offer quality products to well represent our brand. If you are a customer that received a defective product (a flaw that prevents the product from being used for it’s intended purpose), please let us know by contacting us with the order number and a few clear pictures of the problem.
Products with mechanical issues are normally replaced, or sometimes credited in your account. Please note we must know about a defective product within a reasonable time frame. Sometimes items can be damaged in transit. In this case, we may need more information from you to help file the claim with the postal system.
As all items are made to order (custom), most orders are not eligible for a refund. If the item cannot be replaced, a credit may be issued.
Unfortunately no. We do not offer exchanges for the wrong size. All of our items are made uniquely for you and a size that does not fit cannot be resold. Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size.
Be Sensitive to yourself, our environment and each other ~ Be Remarkable
Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be variations between or even within an order.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
For any issue regarding an order, we must be contacted with 5 days of the ship date for Canadian and US orders or within 10 days for international orders or we may not be able to help resolve the issue. All returns are handled on a case by case basis. In most cases, we do not cover the shipping cost of a returned item. Returns must be received within 20 days of your delivery.
If your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In an effort to reduce the impact of returned products, we reserve the right to donate or recycle any returned or undelivered items at our sole discretion.
Consumer credit Cards and Identity Protection
We use PayPal integration systems?
With 1 billion monthly transactions and the intelligence from a global network of buyers and sellers, their 24/7 fraud detection and monitoring tools only get smarter.
PayPal payment solutions help us meet global compliance standards, such as PCI and PSD2, bringing international markets within reach for our business. Their platform has built-in compliance with two-factor authentication provided by cards (3D Secure). They also include automatic updates as security protocols change.
Thanks to PayPal payment integration solutions, you can rest assured that your payment information (credit card) is secure. We do not capture or store any of your payment/transaction information on our systems or any other third party platforms.